Get all of your answers in one place

I’m moving. May I take my system with me?

Moving is stressful, and we’re here to help! Let us know when you plan to move, and we’ll contact you to schedule the best time to install a NEW SYSTEM in your new home. It’s that easy.

We’ll transfer your service without interruption and set you up with a brand new system. You get to take your security with you – for free.* Your monthly rate will remain the same unless you choose to add additional services.

*We will guarantee your rate after your move for a new extended term.

Which areas in British Columbia do you service?

We service the following areas: West Vancouver, North Vancouver, Vancouver, Burnaby, Richmond, Coquitlam, Port Coquitlam, Pitt Meadows, Maple Ridge, Mission, Delta, Surrey, Township of Langley, Abbotsford, Chilliwack.

Where are you located?

Our headquarters is located at 1285 West Broadway , Suite 600
Vancouver, BC.

What hours is your call center open?

Our technical and customer loyalty support call center is open Mon-Fri 9am to 5pm. Our central monitoring station is open 24/7 to monitor and protect your home including holidays.

My system is having problems, what can I do?

We have many skilled staff members qualified to assist you with any issues you have. For your convenience, we are available at 604-449-1355.

May I cancel my agreement?

Yes, you may cancel your agreement for any reason or for no reason at all within ten (10) days after you sign your agreement.